Man With Van New Cross Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van New Cross provides removals, transport, loading, unloading, and related logistics services to customers in the United Kingdom. By making a booking, confirming a quote, or allowing us to begin work, you agree to be bound by these terms. Please read them carefully before placing a booking, as they explain how our man and van service operates, what we expect from customers, and the limits of our responsibility.

For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider operating under the Man With Van New Cross brand, and references to “you” or “the customer” mean the person, business, or organisation making the booking or authorising the work. These terms apply whether the service is used for a single item move, a small house move, office relocation support, furniture collection, or any other agreed transport task. They are intended to create a fair and transparent framework for all bookings.

A booking is only accepted when we have confirmed the service details and availability. Until that point, any quotation or estimate remains subject to review. We may ask for additional information before confirming a booking, including item lists, access details, parking arrangements, property size, floor level, lifting requirements, or any other factor likely to affect the scope of the work. Accurate information is essential because the price, vehicle size, labour requirements, and timing are all based on the details provided at the time of enquiry.

1. Booking Process

When you request a quote for Man With Van New Cross, you agree to provide complete and honest information. This includes the collection and delivery addresses, preferred dates and times, the number and type of items, any fragile or bulky goods, and any access limitations that may affect loading or unloading. Quotes are based on the information supplied and may be revised if the actual job differs from the original description. We reserve the right to decline a booking if the work requested falls outside our service scope or cannot be safely completed.

Once a quotation is accepted, the booking is usually confirmed subject to vehicle and crew availability. A booking may be confirmed by email, text message, phone call, or other written agreement. If a deposit is required, the booking is not secured until the deposit has been received in full. If no deposit is requested, the slot remains reserved only once we have explicitly confirmed the job. You are responsible for checking that the date, time, addresses, and service instructions are correct before the appointment starts.

We may need to amend the original plan where circumstances change. For example, if additional items are added, the access route is more difficult than described, or the loading time is significantly longer than expected, we may adjust the service charge, extend the schedule, or reassign the job to a later slot. Any material change will normally be discussed with you before work continues. Reasonable flexibility is part of the service, but it does not remove the need for accurate booking information.

Booking Responsibilities

• You must ensure that the person authorising the job has the authority to do so.
• You must be available, or ensure that a responsible adult is available, at the collection and delivery points.
• You must provide safe access, lawful parking arrangements where possible, and accurate item descriptions.
• You must notify us in advance of any heavy, awkward, valuable, hazardous, or restricted items.

If you are booking a van and man service on behalf of a third party, you remain responsible for ensuring all details are correct and that payment can be made in accordance with the agreed terms. We are entitled to rely on the instructions provided by the booking contact unless we are informed otherwise in writing. If the contact person is unavailable on the day and we cannot obtain clear instructions, this may cause delay, additional charges, or cancellation of the work.

We aim to arrive within the agreed time window, but times are estimates rather than guarantees unless expressly stated otherwise. Delays may occur due to traffic, weather, vehicle issues, access problems, or prior jobs over-running. We will take reasonable steps to keep you informed if a delay arises. We are not liable for delay caused by events outside our reasonable control, provided we act with due care and make reasonable efforts to complete the job as soon as practicable.

Where parking permits, loading bay permission, or other local permissions are required, it is your responsibility to arrange them unless we have expressly agreed in writing to do so. If we incur a charge, fine, clamp release fee, or additional waiting time because parking or access arrangements were not in place, those costs may be added to the final invoice. The same applies where lifts are unavailable, access is restricted, or items must be carried further than expected because of incorrect information supplied by the customer.

2. Payments and Charges

Unless otherwise agreed, payment is due on completion of the service and must be made in the manner specified at the time of booking. We may request a deposit for larger jobs, same-day bookings, weekend work, or services involving advance scheduling. Deposits are normally non-refundable except where we cancel the booking or where a refund is required by law. Any remaining balance must be settled immediately upon completion unless another payment arrangement has been confirmed in writing.

Our charges may be based on an hourly rate, a fixed quote, a minimum call-out fee, a mileage-based structure, or a combination of these elements. Additional charges may apply for waiting time, extra labour, stair carries, long carries, dismantling and reassembly, congestion, congestion-related delays, parking fees, tolls, mattress or item wrapping, or disposal of waste where expressly agreed. Any supplementary service not included in the original quote will normally be chargeable at our prevailing rate.

Invoices must be paid in full and without deduction unless we have agreed a deduction in writing or a legal right applies. If payment is not made on time, we may suspend future work, retain goods only to the extent permitted by law, and recover reasonable costs associated with late payment. For business customers, late payment interest may be charged in accordance with applicable UK legislation. You remain responsible for all agreed charges even if the goods are delivered to an alternative address at your request.

Prices may change if the scope of work changes materially after confirmation, if the customer requests extra stops, or if unforeseen conditions increase the time or resources required. We will aim to explain any change before proceeding. Any estimate provided before inspection is not a binding fixed price unless we state clearly that it is fixed and the assumptions on which it is based remain true. Price transparency depends on accurate job details from the outset.

Accepted Payment Methods

• Cash, where agreed in advance.
• Bank transfer, subject to cleared funds.
• Card payment, if offered at the time of service.
• Other methods only if expressly accepted by us in writing.

3. Cancellations, Rescheduling, and No-Shows

You may cancel or reschedule a booking by giving us reasonable notice. The amount of notice required may vary depending on the job size, the number of crew members reserved, and whether we have already incurred expenses. Cancellations made shortly before the planned arrival time may result in a cancellation fee to cover lost time, vehicle allocation, and preparatory costs. If a deposit has been paid, we may retain all or part of it where the cancellation falls within the applicable cancellation period or where we have already incurred non-recoverable costs.

If we need to cancel or reschedule due to vehicle breakdown, staff illness, safety concerns, severe weather, or circumstances outside our control, we will make reasonable efforts to offer an alternative time. We are not responsible for any indirect loss arising from a cancellation or reschedule, provided we act reasonably and communicate the change as soon as practicable. If we are unable to complete the work because of unsafe access, incomplete information, or customer unavailability, the booking may be treated as a cancellation by the customer and charged accordingly.

If nobody is present at the agreed collection or delivery point within a reasonable time, or if we cannot obtain access after reasonable attempts, we may classify the booking as a no-show. In that case, the full charge or a minimum call-out charge may apply. If you expect to be late, you should tell us as soon as possible. We will try to accommodate delays where feasible, but any extension of waiting time is subject to our discretion and may incur extra charges.

4. Liability and Customer Obligations

We will take reasonable care when handling and transporting goods as part of our man with van service. However, our liability is limited to the extent permitted by law and subject to the exclusions in these Terms and Conditions. You are responsible for ensuring that items are properly packed, secured, and suitable for transport. Fragile goods, antiques, electronics, glass, artwork, and high-value items should be protected appropriately and declared in advance. Unless we have agreed in writing to pack or wrap items, we are not responsible for damage arising from inadequate packaging.

Our liability does not extend to pre-existing damage, wear and tear, or defects in goods that were present before the service began. We are also not liable for losses caused by inaccurate instructions, concealed defects, unsuitable packaging, structural failure, or access difficulties not reasonably foreseeable from the information provided. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law.

If we are required to dismantle, reassemble, lift, carry, or position furniture or other goods, we will do so with reasonable care, but we do not guarantee that all items can be dismantled or reassembled without risk. Customers should tell us in advance if an item has specialist fittings, hidden fixings, or instructions from the manufacturer. Where we transport goods on behalf of a business customer, any commercial loss claim will be subject to the same principles of reasonableness, foreseeability, and mitigation, and indirect losses are excluded to the fullest extent permitted by law.

You are responsible for removing hazardous obstructions, securing pets, protecting floors where necessary, and ensuring the site is reasonably safe for our team to work. If we believe a task is unsafe, illegal, or beyond the agreed scope, we may refuse to proceed or may stop work immediately. In such circumstances, we will not be liable for delay or non-completion arising from the unsafe condition. We may also refuse to move any item that appears to be stolen, illegal, contaminated, or otherwise unlawful to transport.

5. Waste Regulations and Disposal

Where waste removal or disposal is included in the service, it will be carried out in accordance with applicable UK waste laws and duty of care requirements. You must describe any waste accurately and must not ask us to remove hazardous, clinical, chemical, asbestos, electrical, or specialist regulated waste unless we have specifically agreed to do so and have the proper facilities and permissions. We may ask for photographs or a written description before accepting any waste-related job.

Any waste transferred to us remains subject to the legal duty of care, which means it must be handled, transported, and disposed of lawfully. You must not include prohibited materials, concealed rubbish, or mixed loads that differ from the agreed description. If prohibited or undeclared waste is found, we may refuse to remove it, charge an additional fee for segregation or handling, or return the item to you where lawful and practical. You are responsible for any loss, penalty, or charge arising from inaccurate waste declarations made by you.

We will use authorised facilities or lawful disposal routes where disposal has been agreed. We do not accept responsibility for waste that was misdescribed by the customer or for costs arising from items that require special treatment not disclosed before the booking. If the service includes clearance of unwanted goods, please note that recycling, reuse, donation, or disposal decisions may be made based on suitability, safety, and legal compliance. Illegal dumping is strictly prohibited, and we will not participate in any activity that breaches environmental law.

Ownership of items designated for disposal passes to us only when it is lawful to do so and only to the extent necessary to complete the agreed service. If you change your mind after waste has been loaded or separated for disposal, reversal may not be possible. We are not required to retain, store, or recover items once they have been lawfully handed over for disposal or recycling. If you require proof of lawful disposal and it has been agreed as part of the service, we may provide it where available and appropriate.

6. Governing Law and General Provisions

These Terms and Conditions are governed by the laws of England and Wales, unless another UK jurisdiction applies by mandatory legal requirement. Any dispute arising from or connected with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where the customer’s statutory rights require otherwise. If any clause in these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Failure by us to enforce any provision at any time does not mean we waive our right to enforce it later. Any variation to these terms must be agreed in writing. These terms, together with any written quotation or booking confirmation, form the entire agreement between you and us regarding the service. In the event of a conflict between a quote and these terms, the clearer and more specific written provision will usually take priority for the relevant point.

By proceeding with a booking for Man With Van New Cross, you confirm that you have read, understood, and agreed to these Terms and Conditions. You also confirm that the information supplied is true and complete to the best of your knowledge. These terms are intended to support a reliable man with a van service, while protecting both parties through clear expectations, lawful trading, and responsible handling of goods and waste.