Privacy Policy
Man with Van New Cross Privacy Policy
This Privacy Policy explains how Man with Van New Cross collects, uses, stores and protects personal data of customers and prospective customers in our service area. It is intended to comply with the UK General Data Protection Regulation and other applicable data protection laws.
By using our services, contacting us, or providing your personal data, you acknowledge that you have read and understood this Privacy Policy and how we process your information.
Scope of this Privacy Policy
This Privacy Policy applies to all Man with Van New Cross customers, potential customers and website users located in our operating area. It covers personal data collected through our website, by phone, in person, via messaging services, and through any other method by which you communicate with us or use our services.
Data Controller
Man with Van New Cross is the data controller in respect of the personal data we collect and process about you. As data controller, we decide how and why your personal data is used and are responsible for ensuring that it is handled lawfully and securely.
Personal Data We Collect
We may collect and process the following categories of personal data when you contact us, request a quote, make a booking, or use our services:
Identification and contact details: name, address, moving from and moving to addresses, contact preferences, and any other contact or address details you choose to provide.
Service information: details about the services you request, property access details relevant to the move, dates and times of bookings, inventory or item descriptions you choose to share, and any instructions related to your move.
Communication data: records of communications with you, including enquiries, quotes, booking confirmations, complaints, feedback and any messages you send to us.
Payment-related information: information necessary to process payments and issue invoices, such as payment status and transaction references. We do not store full card details if a payment provider is used; such details are processed by secure third-party payment processors.
Technical data: where applicable, limited technical information such as your IP address, device type, browser type and pages visited on our website. This is used for security, analytics, and to help us improve our services.
Optional data: any additional information you voluntarily provide in correspondence or forms, such as accessibility needs, special instructions for handling items, or preferences about how we contact you.
Lawful Basis for Processing
We only process your personal data when we have a lawful basis under data protection law. Depending on the circumstances, we rely on the following lawful bases:
Contract: to take steps at your request before entering into a contract and to perform a contract with you. This includes providing quotes, managing bookings, carrying out removals, transporting goods and communicating with you about the service.
Legal obligation: to comply with legal and regulatory requirements, such as tax, accounting and record-keeping obligations, and to respond to lawful requests from public authorities.
Legitimate interests: to pursue our legitimate business interests in a way that does not override your rights and freedoms. This includes managing and improving our services, dealing with enquiries and complaints, maintaining business records, preventing fraud, and ensuring the security of our operations.
Consent: where required by law, we may rely on your consent, for example for certain marketing communications. When we rely on consent, you may withdraw it at any time by contacting us using the details already provided to you through your chosen communication method.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide and manage our moving and transport services, including booking, scheduling and performing moves and related services.
To respond to your enquiries, provide quotes, confirm bookings and keep you informed about the status of your move.
To administer billing, process payments, issue invoices and manage any related financial records.
To maintain internal records, including job history, customer communications and service performance.
To improve our services, including quality control, staff training, service planning and website enhancement.
To handle complaints, disputes or claims, and to enforce our contractual terms.
To comply with our legal and regulatory obligations and cooperate with law enforcement or regulatory authorities when required.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including for the purposes of satisfying any legal, accounting or reporting requirements.
In general, we retain customer and booking records for a period that allows us to handle potential queries, disputes or claims relating to the services provided, and to comply with our tax and accounting obligations. After the relevant retention period has expired, personal data will be securely deleted or anonymised so that it can no longer be linked to you.
The precise retention period may vary depending on the nature of the data, the purpose for which it was collected and applicable legal requirements.
Sharing and Processors
We do not sell your personal data. We may share your personal data with carefully selected third parties in the following circumstances:
Service providers acting as data processors that support our operations, such as providers of scheduling tools, customer management systems, secure data storage, accounting tools, and payment processing services. These providers are only permitted to process your personal data on our instructions and must protect it in accordance with data protection law.
Professional advisers, such as accountants, auditors or legal professionals, where this is necessary to obtain professional advice or manage legal matters.
Public authorities or law enforcement agencies, when we are required to do so by law or in response to valid requests.
Other third parties, in connection with a business transfer, merger or restructuring, where your personal data may be transferred as part of the business assets, subject to appropriate safeguards.
When we use processors, we put in place written agreements requiring them to handle your personal data securely and to use it only for the purposes we specify.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include restricted access to personal data, secure storage, the use of passwords and authentication controls, staff training on data protection responsibilities and regular review of our security practices. While we strive to protect your personal data, no method of transmission or storage can be guaranteed as completely secure.
International Transfers
Where we use third-party service providers that process data outside the United Kingdom or European Economic Area, we take steps to ensure that your personal data is afforded a level of protection essentially equivalent to that in the UK. This may include using countries that have been formally recognised as providing an adequate level of protection or implementing standard contractual clauses or other appropriate safeguards.
Your Data Protection Rights
You have certain rights under data protection law in relation to the personal data we hold about you. These rights may be subject to conditions and legal limitations, but we will always respond to any request you make in line with applicable law.
Right of access: you can request confirmation as to whether we process your personal data and obtain a copy of that data, along with information about how we use it.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data that we hold about you.
Right to erasure: in certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn consent and no other lawful basis applies.
Right to restriction: you can ask us to restrict the processing of your personal data in specific situations, such as while we are verifying its accuracy or assessing an objection you have raised.
Right to object: you can object to our processing of your personal data where we rely on legitimate interests, including for direct marketing purposes.
Right to data portability: where processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller.
Right to withdraw consent: where we rely on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before it was withdrawn.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed or that your personal data has been processed unlawfully.
Children
Our services are not directed at children, and we do not knowingly collect personal data relating to individuals under the age of 18 except as necessary to perform a service requested by an adult. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. Any updated version will be made available through our usual communication channels and will take effect from the date of publication. You should review this Privacy Policy periodically to stay informed about how we handle your personal data.
